I'm Philip R. COO of Masorini.
I wanted to say thank you for taking the time to complete our survey and put your trust in us.
Since we started the store, our main focus has always been the customers. We strive to offer a great product at an affordable price, along with excellent customer support.
Your answers will help us improve our business on a daily basis.
The majority of the time we succeed in pleasing all our customers, however, even with all our efforts, at times there may be a reason you feel disappointed with us. I would like to personally apologize and reassure you that we are committed to improving your online experience with us.
Thanks again, and feel free to contact us any time.